Foord is committed to providing clients with a niche, personalised investment service. We believe there is no room for error with other people’s money.
If you are not satisfied with this investment or the services of Foord, you may submit a written complaint, together with supporting documents, to the Compliance Officer, see Contact Us. Foord will acknowledge the complaint in writing and will inform you of the contact details of the persons involved in the resolution thereof.
If you are not satisfied with the response from Foord, you have the right to contact the Ombud for Financial Service Providers:
FAIS Ombud, PO Box 74571, Lynnwood Ridge 0040
Tel: 0860 324 766 or 012 470 9080
Fax: 012 348 3447
The Ombud is legally empowered to investigate and adjudicate complaints in a procedurally fair, economical and expeditious manner.
A copy of our internal complaints resolution procedure is available to clients on request.